Refund & Replacement Policy

Quality Before Dispatch

Every order goes through a thorough quality inspection and is packed with maximum protection before it leaves our facility. We take great care to ensure your piece reaches you exactly as it left us.

When Things Go Wrong in Transit

Occasionally, shipping companies do not handle packages with the care we'd like. If your order arrives damaged due to mishandling in transit, a replacement is possible — subject to the conditions below.

Conditions for Replacement

To be eligible for a replacement, you must:

• Record a clear unboxing video showing the package being opened and the damage, without any cuts or edits.
• Raise the claim on our Instagram (@rugrugmein.in) within 48 hours of delivery, along with the unboxing video and your order ID.

Claims made without an unboxing video, or raised after 48 hours of delivery, will not be eligible for a replacement under any circumstances.

What Happens Next

Once you raise a valid claim, our team will review the unboxing video and order details. If the conditions above are met and the damage is confirmed, we will provide a free replacement of the product. Only the shipping charges for the replacement will need to be paid by you — the product itself is replaced at no cost.

No Refunds

We do not offer monetary refunds. Eligible claims are resolved exclusively through a free product replacement, as described above.

We're Here to Help

Our team is always available to support you. If you have any questions about your order or this policy, message us anytime on Instagram @rugrugmein.in.